MARSHALLTOWN A small amount of attention to customer service has large benefits, says a leading customer service trainer. "Customer service classes are highly valued in the professional community," notes Fred Bayley, who writes, speaks and teaches courses on extraordinary customer service.
Bayley teaches a new online course called Extraordinary Customer Service, sponsored by Iowa Valley Continuing "Most customer service courses focus only on individual skills," says Bayley. "But people also need to know how to manage customer service functions, so we include those important skills in our courses," he notes. Bayleyemphasizes his students having fun with the subject matter, and taking awaysomething they can use immediately.
The next online courses begin in February and March. The course costs $145 or $245 for both courses and certificate upon completion. For additional information about Extraordinary Customer Service, or other online courses and certificates, contact Julie Thomas with Iowa Valley Continuing Education at 641-752-4645 or email