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Utility moratorium on disconnections in Iowa ends for this heating season

Customers behind on bills encouraged to use self-service payment options

April 3, 2012
Toledo Chronicle, Tama News-Herald

CEDAR RAPIDS, Iowa April 2, 2012 Interstate Power and Light Company (IPL), an Alliant Energy company, encourages Iowa customers who are not current on their utility bills to take action now. Customers can use payment options including self-service, or talking to a customer service representative by calling 1-800-ALLIANT (800-255-4268).

If customers make no attempt to pay their bills and do not attempt to set up a payment plan, they may be subject to disconnection after April 1.

"We understand our customers have a number of demands placed on them in the current economic environment," said Tim Heinrich, director of customer support services. "We will work out payment arrangements for our customers on a case-by-case basis."

For customers, Alliant Energy has the following options available to make bill paying as easy as possible:

Online payment All you need to make an instant online payment is your Alliant Energy utility account number and your bank account information. Go to alliantenergy.com/payonline.

Pay by phone Call 1-800-ALLIANT and follow the instructions in the interactive system. Have your Alliant Energy utility account number and your bank account information handy.

Automatic Payment You can have your utility bill automatically deducted from your account every month. You'll need your Alliant Energy utility account number and bank account information when you call.

Paperless Billing Allows you to review and pay your bill online. You can enroll online at alliantenergy.com/myaccount.

Budget Billing Alliant Energy calculates your average bill based on your current account balance, current fuel costs, anticipated fuel cost changes and the past 12 months of energy usage at your home. The budget bill amount is reviewed and adjusted, up or down, every six months.

Customers in Iowa can call customer service representatives 24-hours a day to discuss payment options. To make payment arrangements, call 1-800-ALLIANT (800-255-4268).

 
 

 

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